What if my order is incorrect or I receive a defective item?

Our goal is first-class customer service. If you do receive an incorrect or defective item, please call or send an e-mail immediately to returns@thebearmill.com and advise of the problem. Each situation will be handled as quickly as possible.

All items carry a 30-day product defect guarantee. Please inspect all products immediately upon delivery. Exchange or credit will be issued upon return receipt of defective product.  Returns/Exchanges will not be accepted after 30 days.

If you need to make a return, you must email:
returns@thebearmill.com or call our returns department (208) 762-2723 to obtain a Return Authorization Number. There is a 15% restocking fee for all returns. You are also responsible for any and all shipping & handling charges associated with the return.

Please send all returns to the following address:

The Bear Mill, Inc.
Distribution Center
7704 Aqua Circle, Suite B & C
Dalton Gardens, Idaho 83815
Attention: Returns
RA#: your RA # here